By placing your order with New Windsor Pharmacy, you agree to follow the terms and conditions of carriage as stated below.

 

1. SHIPPING COSTS

• New Zealand orders under NZ$100 - NZ$6 
• New Zealand orders over NZ$100 - Free Delivery
  (excludes wholesale, prescription and parcels over 25kg) 
• In store Pick up - Free
• Local Delivery 3km Radius - NZ$9.99
• For very heavy and very bulky items you may be charged extra for shipping. If that is the case, New Windsor Pharmacy may contact you directly to discuss prices/options prior to charging your order. 

2. PROCESSING TIMES

We aim to have parcels ready for dispatch within 1-3 working days from Monday - Friday.

If there are any delays we will contact you immediately.

Please allow extra 5 working days during COVID-19 alert level changes as courier load increases during this time.

If your parcel is required urgently please email us after placing your order and include your order number as a reference.

3. DELIVERY TIMES

Please note that delivery is independent of processing time, once shipped transit times are as below

• Auckland: 1 business day
• New Zealand (non-rural): 1 - 2 business days
• New Zealand (rural): 2 - 3 business days

*These timeframes start only once the order has left our premises, not from the day your order is placed on our website. This may be due to stock availability. Working days means days during the week, not including weekend days. Please note that New Windsor Pharmacy has no control over the delivery times once it has left our premises. 

4. METHODS OF SHIPMENT

All New Zealand parcels are sent via courier with track and trace. Where possible we use Courier Post for our deliveries.

 

5. COMPENSATION POLICY

If you receive your parcel and it is damaged, please retain all the outer packaging and inner packaging, take photos of outer packaging and damaged goods and forward to new.wpharmacy@gmail.com

Failure to do so may result in compensation being forfeited.

New Windsor Pharmacy will not accept any liability or make compensation payments for loss, damage or delayed delivery.

6. MISSING PARCELS

If you have not received your parcel within the delivery time frame specified above, you must contact us immediately on (09) 627 9833 or new.wpharmacy@gmail.com

We will advise you on the claiming process on a case per case basis.

Please note that all claims outside of 30 days from initial dispatch will not be considered.

We accept responsibility for parcels lost in transit in New Zealand prior to their having been delivered to your home/business provided we are notified within 7 days. We cannot accept responsibility for your parcel once delivery has been made.

7. RETURN & REFUND POLICY

All returns must be received by us within 30 days of initial dispatch.

If we have sent you an incorrect item, we will send you the correct item along with a courier ticket for return.

If you decide you no longer require a product or have ordered an incorrect item, we will provide you a refund excluding shipping and handling fee provided they meet our returns policy. Please ensure all returns are packaged adequately as refund will not apply on damaged items. We are not responsible for any additional freight costs incurred.

If your parcel has been returned to us due to an incorrect address or inability to collect it from the post office, we will provide you a refund excluding shipping and handling fee. We are not responsible for any additional freight costs incurred.

In accordance to law, Prescription only medications cannot be refunded or returned. 

8. ADDRESS GUIDELINES

It is your responsibility to ensure that your address is accurate and complete. If you are unsure of how to format your address, please check with on the post office website.

If your parcel is being delivered to a business address, you must write the name of the business in the appropriate field. If your address is an apartment building, please ensure to write the correct apartment number and street address. Failure to do so will result in your parcel being returned to us by the courier or lost.

9. DELIVERY INSTRUCTION GUIDELINES

Couriers need as much help as they can get when delivering parcels. This is especially true with units or apartments. This includes listing how to ring up to an apartment (e.g. press number or bell), whether the parcel can be left with another person (reception, building manager etc), how to locate your unit (back of house, identifying features) and where to leave the parcel. If your property has a gate or may be difficult for the courier to access please consider this when placing your order and write the appropriate instruction. If you own dogs, please state whether it is safe for the courier to enter the property.

10. PRESCRIPTION MEDICATION

All prescriptions are subject to a $5 freight fee. Parcels containing prescription medication require a signature on delivery.

Prescription medications cannot be returned or refunded. 

11. OVERSIZED PARCELS

If your order is very heavy, or is very big/bulky, You may be charged for the extra weight/volume. If that is the case, New Windsor Pharmacy will contact you directly to discuss prices/options prior to charging your order.